What format are the courses and audio programs?
Our courses are presented as organized pages on this website, meaning that you do not need to download anything to read the materials.  This also means that you do not need special software to use our products, including audio programs, which are playable directly on this website as well.

How do I use a coupon code?
We very rarely offer coupon-based discounts, preferring to simply reduce the prices of products when having a sale.  That way, everyone can benefit from the lower prices without having to remember a coupon code.  In those cases where we DO offer a coupon, a box is added to the Checkout page, where you may enter any discount code you may have.  If the code is valid, the discount will be applied right away.

What do you charge for shipping?
For virtual products, nothing.  Shipping for physical products have different flat rates depending on which products you purchase and which country the products are being shipped to.  These rates are determined by our supplier, and we do not add anything to the shipping rates we pay to our supplier.

Is my purchase guaranteed?  /  What is your Refund Policy?
YES!!  Almost all products offered on the PowerKeys Publishing website are offered with an incredible LIFETIME GUARANTEE, meaning that if you EVER feel your purchase was not worth the price you paid, you can get a refund.

We do have a couple of products that offer a shorter guarantee, such as 30 days or 90 days.  This will be listed on the product description page.

Do you have a Privacy Policy? / Do you abide by the EU privacy requirements?
Yes.  Our policy is that we respect your privacy and do everything we can to keep safe any and all information you give us.  We do not rent, sell, or otherwise make any of your information available to any other businesses or organizations, except where required by law.  And if you’d like me to clear any data I have about you from the website, I’m happy to oblige, although please note that this means you will no longer have any access to the free offers or products you’ve purchased.

What forms of payment do you accept?
We accept payments via Visa, Mastercard, American Express, Discover, or PayPal.  Online payments are processed by PayPal, and you do not need to have a PayPal account in order to make a payment.  Also, for purchases over $99, PayPal offers a credit option, giving you 6 months to pay for your purchase with no interest.  Money orders and personal checks may be used by special arrangement. Contact me for details.

My credit/debit card is being declined and I know it’s good?
We use PayPal to process payments, and do not have any control over their policies.  Please check with them why your card is being declined.

Where do I mail a money order or personal check?
Money orders and personal checks are to be made out for the exact amount of your order, payable in US funds to PowerKeys Publishing, and mailed to the following address:

PowerKeys Publishing
1805 Walker Ave NW
Grand Rapids, MI 49504;  USA

Make sure to include a statement as to which product(s) you are purchasing as well as your name and email address, as this will guarantee your payment is applied correctly.

Can I send you payment via Western Union or MoneyGram?
The short answer is ‘no’.  I used to allow folks to send payments via Western Union or MoneyGram, but not anymore.  Frankly, there’s too much paperwork involved, and it requires a special trip to a location where the payment may be accepted.  And since I’d rather not add $20 to the cost of your order for this, I’ve decided to just not make this an option.

I can’t login to my account.  What’s wrong?
This is an issue with cookies.  Please make sure your web browser is set to accept cookies from this website.  If you need specific instructions, see your browser’s help file.  In some cases, an old cookie may have gotten corrupted, in which case you’ll need to delete the offending cookie and login again.

I’ve placed an order but haven’t received any emails about it?
This is most likely because your ISP has filtered the emails and put them into a SPAM folder.  This is particularly true with the free email accounts such as Yahoo, Hotmail, and Gmail.  Most ISPs give you an option to “white list” an email address or domain name in order to insure that the emails get through to you.  Click Here for a page detailing how to whitelist our email addresses for the more popular ISPs.  Please note that the ISPs periodically change their policies and processes, so for the most up to date information, consult your ISP for details.

You may check the status of any order you’ve placed by logging in to this website.  A link to your “My Account” page is available under the “More Info” menu item at the top of the page.

How do I download my purchase?
We have switched to a system that gives you constant access to all materials for our virtual products, and therefore, there is nothing to download.

Do you have an affiliate/partner program?
Yes, we do.  Click Here to find out more about our partner program.

My questions wasn’t answered.  What can I do?
Easy.  Just use the Contact Form to ask anything you’d like, and I’ll be happy to answer it as quickly as I can.